Your progress is saved in this browser. There’s no timer.
Before you start
- Access to the original photo
- A recipient who can confirm the test arrives
A clear way through this guide.
We’ll show you one step at a time. When you’re ready, press Done — next step. You can go back or take a break whenever you like.
5 steps · Your own pace
Fix a photo that will not send by email
Step 1 of 5: Check the photo can open
Open the image in your photo or file app first. If it is stored online, wait for it to download. A cloud thumbnail may need to download first.
✓ Step complete. You can practise it again.
Step 2 of 5: Check connection and upload
Open a webpage to confirm internet access. Attach the photo and wait for the progress indicator or preview to finish. Do not close the draft or press Send while the upload is still incomplete.
✓ Step complete. You can practise it again.
Step 3 of 5: Try one smaller attachment
Send one photo rather than a whole album. Reduce its size using the app’s supported options while keeping the original. Gmail can send attachments totalling up to 25 MB; larger files use a Drive link.
✓ Step complete. You can practise it again.
Step 4 of 5: Check the account and address
Review recipient spelling, Outbox, Sent and any returned error. Make sure the account is not over its storage limit. If a text-only test also fails, follow general email-delivery checks instead of changing the photo.
✓ Step complete. You can practise it again.
Step 5 of 5: Use a controlled link if needed
For a larger group, use your trusted storage service’s share link and check its permissions. Give the intended recipient access and ask them to test it. Avoid making private photos public just to bypass an attachment limit.
✓ Step complete. You can practise it again.
Take your time. Next marks this step done.
You’ve finished this guide.
Every step is complete. You can come back and practise again whenever you like.
Your small practice task.
Send one small test photo and ask whether it opens.
Completing the guide records your progress here; it does not check your device settings.
A common question.
Does appearing in Sent prove they saw the photo?
No. It shows the message was submitted. Delivery, spam filtering and access to a shared link can still prevent the recipient from seeing it.
Official help, if you need it.
These links provide the product’s own instructions or relevant public guidance. Settings can differ by model and software version.