Start with one simple check
What’s not working?
Pick the closest description. You don’t need the technical name.
My Wi-Fi or internet won’t work
I can’t send or receive email
My phone or tablet has a problem
My computer is slow or frozen
I can’t print a document
I can’t sign in to my account
A message or call looks suspicious
My headphones won’t connect
A useful rule before you begin.
See every troubleshooting guide Save your work first, and try one small check at a time. If a step asks you to reset, erase, buy something, or share a security code, pause and check what it will do. Contact the official provider through a route you already trust.