Your progress is saved in this browser. There’s no timer.
Before you start
- Your normal device and home Wi-Fi
- A second device or an Ethernet cable if available
A clear way through this guide.
We’ll show you one step at a time. When you’re ready, press Done — next step. You can go back or take a break whenever you like.
5 steps · Your own pace
Check a slow internet connection
Step 1 of 5: Describe the pattern
Try two websites and note whether pages, video or downloads are affected. Check whether all devices are slow. If only one service fails, its own status page may explain the issue.
✓ Step complete. You can practise it again.
Step 2 of 5: Try near the router
Move closer and test again with the same device. Keep the router upright and away from cupboards or obvious obstructions where practical. Better performance nearby suggests a coverage problem rather than a slow subscription.
✓ Step complete. You can practise it again.
Step 3 of 5: Reduce competing activity
Pause large downloads or backups you control and ask whether someone is streaming or downloading. Retest the same task. Do not cancel security updates halfway through installation or change equipment used by another person without checking.
✓ Step complete. You can practise it again.
Step 4 of 5: Compare a wired or second-device test
If supported, connect a computer by Ethernet; otherwise try another device near the router. An online speed test is an estimate and may consume data, so avoid repeated tests on a limited mobile plan.
✓ Step complete. You can practise it again.
Step 5 of 5: Restart and contact the provider
Restart the router using its instructions and let it reconnect. If all devices remain slow, record test times and results and contact the provider. If only one device struggles, investigate that device’s apps and connection.
✓ Step complete. You can practise it again.
Take your time. Next marks this step done.
You’ve finished this guide.
Every step is complete. You can come back and practise again whenever you like.
Your small practice task.
Compare one familiar webpage near the router and in the problem room.
Completing the guide records your progress here; it does not check your device settings.
A common question.
Will an extender always make internet faster?
No. It may improve coverage, but it cannot fix a provider outage or increase the speed entering your home.
Official help, if you need it.
These links provide the product’s own instructions or relevant public guidance. Settings can differ by model and software version.