Your progress is saved in this browser. There’s no timer.
Before you start
- Keep genuine service apps or known website addresses available.
- Do not reply with passwords, payment information or security codes.
A clear way through this guide.
We’ll show you one step at a time. When you’re ready, press Done — next step. You can go back or take a break whenever you like.
5 steps · Your own pace
Check messages and links without rushing
Step 1 of 5: Pause before opening anything
Read the request without tapping its link or attachment. Ask whether you expected it and whether it pressures you to act, pay or reveal information immediately.
✓ Step complete. You can practise it again.
Step 2 of 5: Use your own route to check
Open the relevant service’s genuine app or type its known website address. Look for the claimed order, bill or account alert there. Contact the organisation through verified details if needed.
✓ Step complete. You can practise it again.
Step 3 of 5: Handle links cautiously
A visible link can hide another destination, and shortened addresses conceal detail. Even a plausible address is not enough. If uncertain, keep using the independently opened app or website.
✓ Step complete. You can practise it again.
Step 4 of 5: Report the message
In the UK, forward suspicious texts to 7726 and follow your network’s prompts. Suspicious emails can be forwarded to report@phishing.gov.uk. Use the app’s own spam reporting controls where appropriate.
✓ Step complete. You can practise it again.
Step 5 of 5: Respond promptly if details were shared
Contact your bank if money or card details are involved. Change a disclosed password on the genuine service. Save relevant evidence before deleting the suspicious message.
✓ Step complete. You can practise it again.
Take your time. Next marks this step done.
You’ve finished this guide.
Every step is complete. You can come back and practise again whenever you like.
Your small practice task.
Locate the genuine app for one service that often sends you messages.
Completing the guide records your progress here; it does not check your device settings.
A common question.
Is opening a message the same as paying or entering details?
No, but avoid interacting with suspicious links or attachments. If something downloaded or you shared information, follow the service’s official security guidance.
Official help, if you need it.
These links provide the product’s own instructions or relevant public guidance. Settings can differ by model and software version.