Your progress is saved in this browser. There’s no timer.
Before you start
- Your own network name and password
- Access to the router and, ideally, another device
A clear way through this guide.
We’ll show you one step at a time. When you’re ready, press Done — next step. You can go back or take a break whenever you like.
5 steps · Your own pace
Work through a home Wi-Fi problem
Step 1 of 5: Check the device connection
Open Wi-Fi settings, turn Wi-Fi on and choose your home network. Confirm airplane mode is not preventing the connection. Move nearer the router and enter the password carefully; capital letters matter.
✓ Step complete. You can practise it again.
Step 2 of 5: Test more than one website
Open two familiar websites. If only one fails, the website may be the problem. On public Wi-Fi, a sign-in page may be required; use the venue’s instructions and avoid sensitive work until you understand the network.
✓ Step complete. You can practise it again.
Step 3 of 5: Compare a second device
Connect another phone or computer to the same network. If it works, restart the affected device and retry. If both fail, focus on the router or provider rather than deleting apps on your device.
✓ Step complete. You can practise it again.
Step 4 of 5: Restart the router carefully
Check your provider’s instructions. Restart using its power control or the documented power procedure, then wait for normal lights and reconnection. This interrupts other household internet uses. Do not press a factory-reset button.
✓ Step complete. You can practise it again.
Step 5 of 5: Record and get help
Write down the network name, router lights, time and any error. Check the provider’s service status using another connection if available. If only one device still fails, use its official network troubleshooter.
✓ Step complete. You can practise it again.
Take your time. Next marks this step done.
You’ve finished this guide.
Every step is complete. You can come back and practise again whenever you like.
Your small practice task.
Tick each check on paper and note whether another device connects.
Completing the guide records your progress here; it does not check your device settings.
A common question.
Does a strong Wi-Fi symbol prove the internet works?
No. It shows the local wireless connection, which can remain active during an internet outage.
Official help, if you need it.
These links provide the product’s own instructions or relevant public guidance. Settings can differ by model and software version.