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Before you start
- Have a compatible USB cable and suitable power source.
- Stop using damaged equipment or a visibly damaged or swollen device.
A clear way through this guide.
We’ll show you one step at a time. When you’re ready, press Done — next step. You can go back or take a break whenever you like.
5 steps · Your own pace
Check a Kindle that will not charge
Step 1 of 5: Check the power source
Connect the charger to a socket you know works. If using a computer, make sure it is awake and supplies power to that USB port. Reinsert connections gently.
✓ Step complete. You can practise it again.
Step 2 of 5: Try another compatible cable
Use the supplied cable or one confirmed suitable for the model. A cable may be damaged even when it looks intact. Do not force a connector into the wrong port.
✓ Step complete. You can practise it again.
Step 3 of 5: Leave time for charging
Keep the Kindle connected and look for its charging indicator. A deeply discharged device may not respond immediately. Follow the charging time and troubleshooting guidance for your specific model.
✓ Step complete. You can practise it again.
Step 4 of 5: Restart the reader
Amazon’s restart procedure is to hold the power button for 40 seconds, then release it. Wait for the restart. Try this after checking power rather than repeatedly pressing buttons.
✓ Step complete. You can practise it again.
Step 5 of 5: Check model-specific support
If you use wireless charging, confirm your Kindle actually supports it and the charger is compatible. If neither wired charging nor a restart helps, contact Amazon support with the model and steps tried.
✓ Step complete. You can practise it again.
Take your time. Next marks this step done.
You’ve finished this guide.
Every step is complete. You can come back and practise again whenever you like.
Your small practice task.
Identify your Kindle model and check its approved charging instructions.
Completing the guide records your progress here; it does not check your device settings.
A common question.
Should I factory-reset it first?
No. A reset can remove downloaded content and require setup again. Start with charging checks and a restart, then follow official support advice.
Official help, if you need it.
These links provide the product’s own instructions or relevant public guidance. Settings can differ by model and software version.